FAQ's

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Frequently Asked Questions

In most cases, no. We prioritise non-destructive methods. If drilling is unavoidable, we’ll explain why and replace the lock like-for-like or upgrade if you prefer.

Yes – using professional picking and bypass techniques.

We can realign hinges/keeps and service the mechanism so it closes and locks smoothly.

Pricing depends on the work and parts. We’ll diagnose on site, explain your options and costs upfront, and only proceed with your approval.

No. We never keep or duplicate your keys without your request. Restricted key systems come with a security card for controlled copies.

We respond as fast as possible. Actual arrival depends on distance and traffic, but we’ll give you a realistic ETA when you call.

Recognised, reliable brands that meet UK standards. We’ll recommend the right hardware for your door and budget.

Yes, we recommend you do this every 6 months. We can advise how to do this, depending on the locks you have fitted.

We can take card payments and bank transfers, we also accept cash.

If you have a question that isn’t mentioned above, don’t hesitate to get in contact and we’ll do our best to help.

Happy Customers

See feedback from some of our valued customers.

  • Ria G Avatar
    Ria G
    September 30, 2026
    The chap was very professional with the installation and very patient with the team in explaining everything. Will only be using Optimus in the future
    Nicole Burton Avatar
    Nicole Burton
    September 25, 2026
    Gavin was amazing! Arrived quickly and was so lovely, fixed our door so now works perfectly again. Would highly recommend!
    Iuliana Codru Avatar
    Iuliana Codru
    September 17, 2026
    Excellent service from start to finish! He spent almost two hours patiently working on our door until he finally managed to get it open and replace the locking mechanism. He was very professional, friendly and didn’t give up until the job was done. Really impressed with the service and would definitely recommend him. Thank you!
  • Danielle Hegarty Avatar
    Danielle Hegarty
    September 17, 2026
    Fantastic service from start to finish. He came out at very short notice and was incredibly knowledgeable, professional and helpful. I originally thought I would need to replace the whole mechanism, but he quickly identified a much simpler solution and saved me money, time and a lot of stress. The price was very reasonable too, and I really appreciated his honest advice rather than trying to sell me something I didn’t need. I would definitely recommend him to anyone needing a reliable locksmith. Excellent service!
    Amy Avatar
    Amy
    September 17, 2026
    Amazing service! Fast response, very friendly and helpful and really helped me out of a bind. Highly recommend!
    Ann L Avatar
    Ann L
    September 16, 2026
    I wish I could give Gavin more than 5 stars. My 86 year old mother wanted the lock on her front door checked as she was struggling with it. Gavin immediately diagnosed the problem and showed her how to deal with the issue rather than replacing the rather expensive lock, which would have cost £300. He then refused to take any payment! He also gave us some security advice which we appreciated very much. Without a doubt, if you are looking for a locksmith, I highly recommend Gavin